What is the success of a company? Although this answer cannot be simplified to one thing, the truth is that the success and proper functioning of a company depends on several factors that, integrated, are an almost guaranteed formula for good results.

Among these factors or elements, the management systems stand out.

What is a management system in companies?

A business management system is a work system or software that allows many of the processes within the company to be managed from the same common place for all or the vast majority of collaborators.

These work systems are adapted to the nature of each business and its specific needs, so although it is possible to find several companies with the same business management system, each one will have its variations depending on what each one has established as a priority. .

Business management systems are increasingly common because they improve efficiency considerably, since they allow unifying and automating a large number of activities related to management and administration, allowing more resources and energy to be allocated to the activities of the company, optimizing time, money and processes.

At Chem Fluid we have prepared this blog to tell you more about this interesting subject and to talk about the management system we use in our company.

Benefits of management systems in companies

A quality management system serves to organize internal processes and optimize available resources. When done efficiently, it ensures that a business is consistently compliant with standards.

The benefits are many, but if we have to mention the most important ones, we certainly cannot leave out the following:

• Automation: a high percentage of companies have difficulties in collecting, organizing information and data. By automating a large part of a company's processes, human errors are considerably reduced and this directly impacts the optimization of time and money. Aspects such as accounting and the management of internal activities can be carried out automatically without the need for intermediaries, facilitating their documentation.
  
  
• Access to information: with a business management system it will be much easier to access information and speed up decision-making thanks to the analytics tools that allow data to be displayed in an organized and objective manner. This also helps to identify problems and opportunities in advance.
  
  
• Updated information: the information is displayed in real time and in a centralized way, which makes it possible to view or consult it from any device that has access. This is very helpful when you want to see the performance or information of a specific area or several areas at the same time.
  
  
• Productivity and better use of time: management and administration tasks are automated, which significantly improves employee time management and the ability to focus on more important tasks. With clear and optimized processes, they have more time to dedicate to what they do best, avoiding repetitive or bureaucratic tasks.
  
  
• Adaptability: each management system is adjusted to the needs of each company, so it can be used much better, since each system will respond to the specific needs that you have. This directly impacts efficiency.
  
  
• Customer satisfaction: Almost all customers say that the service offered by a supplier or company is decisive for strengthening business relationships and loyalty to a brand.
  Quality management systems help to strengthen these links with consumers and are also an excellent tool to identify consumption habits and new opportunities to continue cultivating this relationship.

Enterprise management system: quality management system

At Chem Fluid we have assumed the challenge of abiding by the quality management system as a process management tool for our company and, in addition, we are venturing into the establishment and implementation of applicable regulations in security in the supply chain.

The objective of our management system is to add value to our processes, based on the fact that quality has a high strategic content and is to comply with what has been established as the basis for achieving and maintaining our excellence.

Quality management system

A quality management system refers to the action of collecting, organizing and sharing information in an organization, as well as the technology used to manage its processes.

Their main goal is to handle the details with ease, meet the specific requirements of our industry, and drive the satisfaction of all stakeholders, such as:

• Customers
• Employees
• Suppliers
• Regulatory or government agencies
• partners and shareholders

In addition, the quality management system houses other important aspects such as company policies and the breakdown of internal procedures.

ISO 9001 Certification

ISO – International Organization for Standardization or International Organization for Standardization for its acronym in English – is a non-governmental organization that designates technical standards for systems of quality management.

For many companies, ISO is a standard, since it allows them to establish and comply with market rules, as well as customer expectations.

In our case, at Chem Fluid We have the ISO 9001:2015 Certification.

The ISO 9001 Standard is a management model that allows us to consistently ensure the improvement of our performance and effectiveness from the planning, control and improvement of our processes and based on compliance with the requirements of our products and services, the customer satisfaction and continuous improvement.

The ISO 9001 Standard is made up of 7 principles.

The 7 principles of quality management

ISO 9001:2015 specifies 7 principles for quality management. These are:

1. Customer focus: It is estimated that a company that focuses on its customers can be up to 60% more profitable than those that do not. If a business wants to be sustainable in the long term, it is necessary to build trust with its customers and demonstrate that the relationship is good for both.
   
   
2. Leadership: When working with teams, leadership is essential. A leader must establish a common purpose and trace the most appropriate route to achieve the objectives.
   A company with leaders within its team maintains an organized, participatory and dynamic environment; as well as the supervision of the correct performance of each member.
   
   
3. Team commitment: Training employees on good customer service issues is important, but just as important is making sure they feel motivated and satisfied to belong to a company.
   According to ISO 9001:2015, employees need knowledge and autonomy to create value for customers.
   
   
4. Integration: Effective communication allows talent retention. This standard suggests that a company can achieve consistent and even predictable results when offering an integrated experience to its employees. In other words, when their talents are cultivated and they are actively included in the day-to-day running of the company.
   
   
5. Continuous improvement process: As a famous saying goes: “Success is the sum of small efforts that are repeated every day.” In the case of the quality management system, this happens with the registration and monitoring of actions from where it is possible to generate new opportunities and boost performance.
   
   
6. Evidence-Based Decisions: The best decisions are those that are not left to chance. Taking concrete information, data analysis and historical evolution as a starting point considerably reduces levels of uncertainty. This promotes objective, evidence-based decision-making.
   
   
7. Relationship management: The "stakeholders" or interested parties are an important part of the quality management system equation, since companies are invited to cultivate good relationships with their partners and shareholders to promote and ensure long-term success.

At Chem Fluid we take this certification very seriously because it is the basis of many of our operations and business principles and, most importantly, it allows us to visualize our north and where we want to go.

Having the ISO 9001:2015 Certification allows us to see the complete picture and not leave out any aspect: from the safety and well-being of our collaborators to events such as fires, floods, earthquakes, theft, vandalism, terrorism, sabotage, piracy, attacks , etc.; as well as in more strategic aspects that allow us to evaluate our performance in order to cultivate and promote a healthy relationship with our national and international clients where satisfaction, respect and trust are the main values that govern our business relationships.

Get in touch with us and let's start working on a relationship that we know for sure, it will be for many years. We offer you the advice and quality chemical raw material products that your business needs.